If you have ever phoned a business and been greeted by an automated voice then you have come across customer service software and yes they can be very annoying… but even though they customer service software may annoy some they are a very useful tool to the actual business, they free up staff members and in effect reduce wage bills.
This type of software has evolved a lot over the years and is becoming more sophisticated all the time, although they will never be able to replace a real person they are capable of doing a good job. Depending on the software you choose you will be given different functions that the automated voice is capable of. This is all bespoke and depending on what you need the software to say or do will determine how it is set out.
You need to contact the software supplier and go through all of your requirements with them, if you need the software to take credit card payments then you need to tell them and they will make sure it does that. There are many types of customer support software, another more simple one will act like a switch board, when you call it you will be greeted with a list of departments that you may need, from here you press the number on your phone that corresponds to the department you need and the automated software will put you through to that department.
If you are looking for this type of software be sure to really read in to the company you choose, they all have their own benefits just make sure you pick one that best suits your companies needs.